Driving Scalable Salesforce Innovation for Assent

Assent is a leading provider of supply chain sustainability management solutions, helping complex manufacturers navigate regulatory compliance, environmental, social, and governance (ESG) initiatives, and trade compliance. Serving global clients across industries such as aerospace, automotive, electronics, and medical devices, Assent’s robust SaaS platform empowers manufacturers with actionable insights to manage risk, maintain market access, and drive sustainable growth.

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As Assent’s operations scaled globally, managing compliance data and client relationships within Salesforce became increasingly complex. To maintain agility and performance, Assent partnered with SaltClick for ongoing Salesforce Managed Services. Through a tailored combination of strategic guidance, proactive enhancements, and custom integrations, SaltClick ensured Assent’s Salesforce environment remained aligned with evolving business needs, compliance requirements, and growth objectives.

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Challenge

Operating within a highly regulated, data-intensive landscape, Assent faced several key obstacles with its Salesforce instance:

• Expanding Global Operations: A rapidly growing international footprint required a flexible, scalable Salesforce setup that could accommodate regional variations and evolving compliance standards.
• Complex Data & Reporting Requirements: High volumes of supplier, regulatory, and customer data needed to be centralized, validated, and made reportable with precision and efficiency.
• Changing Sales & Service Processes: Assent’s business model and regulatory requirements continued to evolve, necessitating frequent updates and improvements to Salesforce workflows, automations, and integrations.
• Resource Limitations: With limited internal Salesforce administration capacity, a backlog of enhancements, support needs, and new feature requests was impacting agility and responsiveness.

To continue scaling effectively, Assent needed a Salesforce partner who could provide not only expert-level technical support but also strategic foresight and system adaptability.

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Solution

To address Assent’s evolving business and technical needs, SaltClick delivered a flexible, high-impact Managed Services engagement tailored to their Salesforce environment. This partnership was designed to go beyond break-fix support—focusing instead on continuous improvement, strategic alignment, and technical excellence. By embedding Salesforce experts into Assent’s operations, SaltClick ensured that the platform could scale with the business, support compliance initiatives, and enable more efficient sales and service processes.

• Proactive System Enhancements
• Advanced Reporting & Dashboards
• End-User Support & Training
• Integration & Automation
• Agile Development & Administration

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Results at a Glance

Through SaltClick’s Managed Services engagement, Assent achieved significant improvements in Salesforce performance, operational efficiency, and compliance readiness. The collaboration led to:

• A 40% reduction in system bottlenecks, with faster resolution of administrative and technical requests.
• Streamlined data flow and automated compliance reporting through seamless platform integrations.
• Increased efficiency in sales and service operations, including optimized lead management and case handling.
• A scalable Salesforce environment, ready to support ongoing business growth and evolving regulatory demands.

With SaltClick’s ongoing support and strategic guidance, Assent continues to leverage Salesforce as a mission-critical platform for sustainable, compliant, and customer-focused growth.

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Unlock the Full Potential of Salesforce with SaltClick

Looking for a trusted partner to manage, optimize, and scale your Salesforce platform?
SaltClick’s Managed Services deliver proactive system enhancements, expert support, and strategic alignment tailored to your business needs.

Let’s start the conversation today.

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